Job Description
Complaints Coordinator - Birmingham\n\n£26,000 - £27,000 annual salary \n\nExcellent opportunity to develop your career\n\nPrevious candidates have been promoted within this award-winning business \n\n24 days holiday + additional day off for your birthday + healthcare + loyalty reward scheme\n\n9.00am - 5.00pm Monday to Friday \n\nApply Now!!\n\nAre you passionate about delivering great customer service and solving problems? Looking for a fast-paced role where you can make a real impact?\n\nOur client, a growing and people-focused organisation, is looking for a driven Complaints Coordinator to join their team. You'll take ownership of resolving customer complaints while building strong relationships with a network of linguists, helping to maintain high standards and service excellence.\n\nIf you're organised, proactive, and enjoy working in a dynamic environment, this could be the perfect next step for you!\n\nWhat you'll be doing:\n\nInvestigating complaints by engaging with relevant parties.\nHandling follow-ups for all complaints received via email and telephone.\nEnsuring all responses are adhere to company SLAs.\nCommunicating with newly onboarded subcontractors\nDocumenting all actions and updates accurately against subcontractors' profiles.What we're looking for:\n\nPrevious experience in complaints handling.\nStrong interpersonal and relationship building skills.\nAbility to thrive in a fast-paced, high-pressure environment.\nExcellent organisational skills with the ability to manage multiple priorities.\nCompetence in maintaining accurate and timely records.\nAbility to work independently while being an effective team player.\nSelf-motivated with a proactive approach to workload management.What's in it for you?\n\nA supportive and collaborative team environment\nOpportunity to grow and develop your career\nCompetitive salary and benefits package\nA role where your work genuinely makes a difference\nFull training & ongoing development\nRecognition & reward programmes\nHealth & wellbeing perks (gym, cinema & more)\nPension scheme\nRegular social & team events\nNext Steps:\n If you have the above skills and experience, then please apply today - this is such an incredible opportunity where you can really grow your career at this company.\n\nAlternatively, if you know someone who may be suitable for this role please share the details.
If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*\n\nWe use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants.
Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.\n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels.
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