Senior Employer Relations Manager - Robert Half

Robert Half is proud to be partnering with a globally recognised hospitality and restaurant group to appoint a Senior Employee Relations Manager in London.

Senior Employee Relations Manager

London | Hybrid Working - 2 days in office
Up to £60,000 + Benefits

I'm currently partnering with a well-established, people-focused organisation operating across a multi-site environment to recruit a Senior Employee Relations Manager.

This is a fantastic opportunity for an experienced ER professional to take ownership of complex employee relations matters, influence best practice, and support the organisation through upcoming employment law changes.

Reporting into the Head of HR, you'll act as the Employee Relations subject matter expert, leading on complex and high-risk cases while coaching managers and supporting the wider People team.

You'll play a key role in ensuring ER matters are managed fairly, consistently, and in line with employment legislation, whilst helping the business prepare for significant legislative developments, including the Employment Rights Act 2025.

• Lead complex and high-risk employee relations cases from start to finish, including disciplinaries, grievances, performance management, absence management, mental health, and reasonable adjustments.
• Act as the escalation point for ER matters across the business.
• Provide commercially focused and legally compliant advice to managers and stakeholders.
• Coach and develop managers to confidently handle employee relations matters.
• Deliver training on employment law, ER processes, and legislative updates.
• Partner with senior HR leaders on complex case management and risk mitigation.
• Manage relationships with external legal advisers and support employment tribunal cases where required.
• Lead the review and implementation of ER policies and processes.
• Analyse ER data, identify trends, and provide recommendations to improve people practices.
• Line manage and support the development of ER team members.
• Support organisational readiness for upcoming employment law changes.

We're looking for someone with:

• Strong UK employment law knowledge and understanding of ACAS best practice
• Proven experience managing complex and sensitive ER cases end-to-end
• Experience partnering with senior stakeholders and coaching managers
• Exposure to employment tribunals and working alongside legal counsel
• Strong communication and influencing skills
• Experience delivering training and supporting manager capability
• Previous line management experience or experience developing ER professionals

• Experience within hospitality, retail, leisure, or another multi-site environment
• Experience implementing policy or legislative changes across an organisation
• CIPD Level 5 qualified (or working towards)

If you're an experienced Employee Relations specialist looking for your next challenge, I'd love to hear from you!

Please get in touch for a confidential conversation.

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